Most people understand the relationship of these 3 aspects of any service (or retail) based companies, but they are still worth mentioning because of their fascinating interplay with each other.
Good, fast, or cheap
Another way of looking at this is good, fast, or cheap and we are in constant motion finding this interplay. In construction, if you prioritize quality & service, then the price will be higher reflecting the extra time & energy it takes to provide that. An example of this would be delays and time involved in purchasing specialty items or trade partner services. Extra time & resources spent equals higher costs. If you prioritize quality & price, then the accompanying customer service & time needed will suffer. An example of this would be building high performance spaces as quickly and cheaply as possible, but the cons would be missing important details & communication that could cost dearly down the road. If you prioritize service & price, then quality suffers. Examples of this are many, but this is perhaps the biggest category many companies find themselves in and perhaps the easiest to understand. Although everyone wants to offer the best price with the best customer service, most times true quality is sacrificed on the altar of the immediate.
We live in an age of instant gratification with almost anything to be had at our fingertips, but we must realize that lasting quality takes time. Success is not a destination, but a result of things done well. This is true for personal development of ourselves, development of others & organizations, & development of quality build projects.
Crossroads Construction is standing by to invite you on this journey of finding your “build utopia”, that perfect blend of quality, service, & price. We are value driven, and are constantly seeking to add value to your life in meaningful ways. Let us know how we can help make your build dreams become reality.
“Cost is what you pay. Value is what you get.”
“The bitterness of poor quality lingers long after the sweetness of low price is gone.”
“It’s not that High Performance Houses cost too much; it’s that our idea of of a fairly priced new home is based on a history of building houses to meet embarrassingly low performance benchmarks.” – Steve Baczek